Frequently asked questions

What types of CNC metal art designs do you offer?

We offer a wide range of designs, including wall art, garden sculptures, customized nameplates, signage, home décor items, and personalized gifts — all crafted with precision using CNC technology.

Can I customize a metal art piece?

Yes! We specialize in custom designs. You can provide your own design idea or collaborate with our artists to create a unique, personalized metal art piece.

What materials do you use for the metal art?

We primarily use high-quality metals such as stainless steel, mild steel, aluminum, and sometimes brass, depending on the design and client preferences.

How do I place an order?

You can place your order directly through our website by selecting a product, adding it to your cart, and proceeding to checkout. For custom designs, please fill out our "Request a Custom Quote" form or contact us directly.

How long does it take to complete and deliver an order?

Standard designs are typically shipped within 5-7 business days. Custom orders may take 10-15 business days depending on the complexity and size of the piece.

Do you ship internationally?

Currently, we ship across [mention country/countries, e.g., the USA, Canada, etc.]. For international shipping inquiries, please contact us before placing your order.

How are the metal art pieces packaged for shipping?

Each piece is carefully wrapped with protective materials and secured in durable packaging to prevent any damage during transit.

What are the payment options available?

We accept payments via credit/debit cards, PayPal, bank transfers, and other secure online payment gateways.

Can I track my order after purchase?

Yes! Once your order is shipped, you will receive a tracking number via email to monitor your shipment's status.

What is your return or exchange policy?

Since each piece is custom-made, we typically do not accept returns. However, if your item arrives damaged or there’s an error on our part, we will promptly resolve it with a replacement or credit.

Do you offer installation services?

We provide easy-to-follow installation guides with our products. For larger or more complex pieces, installation service may be available in selected areas for an additional fee.

How do I care for and maintain my metal art piece?

Most pieces are powder-coated or treated for durability. For care, simply wipe with a soft cloth to remove dust. For outdoor pieces, occasional cleaning with a mild soap solution is recommended to maintain the finish.

Can I request a bulk order for corporate gifts or projects?

Yes, we accept bulk and corporate orders! Please contact our sales team for special pricing and project collaboration.